Privacy Policy
At BoomBet Casino, we take privacy seriously. This page explains exactly what personal information we collect from Australian players, why we collect it, and how we keep it safe.
We operate in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where relevant, we also follow GDPR guidelines for players located in applicable regions.
By using our platform, players agree to the practices described here. If something is unclear, our support team is always available to help.
This policy applies to all BoomBet services — including our website, mobile app, and any communications we send. It covers all players who register, deposit, or interact with our casino in any way.
1. What Information We Collect
We only collect information that is necessary to run a safe, fair, and legal gambling service.
The types of data we collect fall into two main categories:
1.1 Personal Identification Data
- Full legal name and date of birth
- Residential address and email address
- Phone number and government-issued ID details
- Payment information, including bank account or card details (processed securely)
1.2 Technical and Behavioural Data
- IP address and device identifiers
- Browser type and operating system
- Pages visited, time spent, and game activity on our platform
- Login timestamps and session data
We do not collect sensitive information such as health data, religious beliefs, or political opinions unless legally required.
2. How We Collect It
Most data is collected directly from players during registration, verification, or when contacting our support team.
We also collect data automatically through cookies and tracking tools when a player visits our website or uses the app. In some cases, we receive data from third parties — such as payment processors or identity verification providers — to confirm account details.
We never buy personal data from outside sources for marketing purposes.
3. Why We Use Your Information
We use player data for specific, lawful reasons. Here is a clear breakdown:
| Purpose | Legal Basis |
|---|---|
| Verifying player identity (KYC) | Legal obligation |
| Processing deposits and withdrawals in AU$ | Contractual necessity |
| Preventing fraud and money laundering | Legal obligation |
| Responsible gambling monitoring | Legitimate interest |
| Sending account-related notifications | Contractual necessity |
| Sending promotional offers (with consent) | Player consent |
| Improving our website and services | Legitimate interest |
We do not use personal data for purposes beyond those listed above without informing players first.
4. How We Store and Protect Your Data
Player data is stored on secure servers located in Australia and in partner jurisdictions that meet equivalent data protection standards.
We apply the following protections across all systems:
- SSL encryption across all web and app connections
- Two-factor authentication for account access
- Restricted internal access — only authorised staff can view sensitive data
- Regular security audits and vulnerability testing
No system is completely risk-free, but we take all reasonable steps to prevent unauthorised access, loss, or misuse of player information.
5. Who We Share Your Data With
We do not sell player data. However, we do share certain information with trusted third parties to operate our service.
5.1 Third-Party Partners
| Partner Type | Why They Receive Data |
|---|---|
| Payment processors | To handle AU$ deposits and withdrawals |
| Identity verification providers | To complete KYC checks as required by law |
| Regulatory and licensing bodies | To meet legal compliance obligations |
| Fraud detection services | To protect the platform and players |
| Analytics providers | To understand platform usage (anonymised data only) |
All third parties are contractually obligated to handle player data with the same level of care we apply internally.
6. Cookies
We use cookies to keep the BoomBet platform running smoothly and to understand how players interact with our site.
6.1 Types of Cookies We Use
Our cookies fall into three groups:
- Essential cookies — required for login, session management, and security
- Analytics cookies — help us understand page performance and player behaviour (anonymised)
- Marketing cookies — used only with player consent to deliver relevant promotions
Players can manage cookie preferences at any time through our cookie settings panel or through their browser. Disabling non-essential cookies will not affect access to the platform.
7. Player Rights
Under the Australian Privacy Act and the APPs, players have the right to:
- Access the personal data we hold about them
- Request corrections to inaccurate information
- Ask us to delete their data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, players can contact us directly using the details at the bottom of this page. We aim to respond within 30 days.
8. How Long We Store Data
We keep player data only for as long as necessary. Retention periods are based on legal requirements and operational need.
Account and transaction records are typically kept for a minimum of seven years, as required under Australian anti-money laundering laws. After this period, data is securely deleted or anonymised.
If a player requests account closure, we will delete non-essential data promptly. Some records must legally be retained even after account closure.
9. Contact Us
Have a question about how we use your data? Reach out to our privacy team directly.
We are happy to explain anything in plain language — no legal jargon required.
Players can contact us through the following channels:
- Email: privacy@boombet.com.au
- Live chat: available 24/7 on the BoomBet website
- Postal address: BoomBet Casino, Privacy Officer, [Registered Address], Australia
If a player feels their concern has not been addressed, they can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We review this privacy policy at least once per year and update it whenever our practices change. Players are encouraged to check back regularly.
Last Updated: February 2026